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American Airlines and Expedia Are No Longer Partners

February 27th, 2011 at 04:31 am

This afternoon, while confirming upcoming travel reservations I learned that as of January 1, 2011 Expedia and American Airlines no longer have a business partnership. An Expedia agent told me the breakup is due to "incompatible computer systems." However, I'm sure there's more to the story. Too bad... I often use Expedia to make reservations, and I frequently travel on American because it's one of the partners connected to my mileage program.

Now when you search flights on Expedia, American is not included in the lineup of airlines offering flights. I tested it out with a hypothetical trip from San Francisco to NYC and found that American had the cheapest flight for my travel dates/times. If I had chosen to fly on one of the airlines from the Expedia search, I would have paid about ~$48 more for the lowest round trip fare.

American Airlines and Expedia should try to patch things up because researching flights will now take longer for consumers who want to use Expedia but who also want to check American's fares. It also complicates matters for those who sometimes schedule different legs of a trip on different carriers. Fortunately, there's Travelocity... it still offers flights on American Airlines.

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