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Chase Me Away as a Customer

November 12th, 2009 at 06:32 pm

I am finding more and more, that it pays to check your credit card and bank accounts online DAILY if you can. Here in CA, WAMU fully transitioned to Chase Bank at the end of August. Good thing I've been checking my account daily because I caught TWO huge errors:

1) Through "Bill Pay" I send a monthly amount to a trust account at another Chase branch. The amount was deducted from my checking account on October 27. As of November 10, it still had not arrived at the other Chase branch (it normally takes up to 3 days).

It took two hours on the phone to resolve it. I had to place a stop payment on the check and set up a Quick Pay account with the Trustee. It was a nightmare. In case you're wondering, WAMU had required this to be done through Bill Pay instead of a transfer because I am not the owner of the Trust Account.

2) Also through Bill Pay, I noticed that my house payment was deducted and sent on November 6. Then, they deducted it a second time on November 12. The worst part of this was the customer service rep insinuating I did this deliberately.

Rep: "Well, this is how you set it up."

Me: "Umm, no. Why in the world would I want my house payment paid TWICE!? I haven't changed a thing since the WAMU transition to Chase."

Rep: "Well, we didn't change anything, either."

Me: "Something is wrong, and I did not do it. Looking at the scheduled payments link, I see that my December payment is scheduled to go through twice... Please put me through to your supervisor." Arghhh!

The supervisor was not much better, like dealing with dumb and dumber. An hour later, it was resolved, but not before I seriously considered getting a new mattress with a secret compartment.

3 Responses to “Chase Me Away as a Customer”

  1. monkeymama Says:

    Don't get a mattress - just switch to a CU. Big Grin I would personally be so out of there.

    I'd probably boycott all the big banks if I could - their business practices have been super atrocious the last few months. Well, I am boycotting them - just none to leave in the first place. That's why all I Can do is encourage others to ask why they would stay with such atrocious banks.

  2. scfr Says:

    I hear you. I'm a former WaMu customer who decided to "Chase What Matters" (an account at another bank)!

  3. milehighgal Says:

    HOrrible bank and even worse customer service. When I get someone who is incompetent and rude I simply find an excuse to end the conversation and hang up. I then call back and use the same tactic until I find someone who actually knows what they are talking about. Do this at their least busy time though, so you're not on hold the whole time.

    If I didn't belong to USBank for 15 years with no problems, I'd probably switch to a Credit Union.

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