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Cancel Your Credit Cards Before You Die

March 23rd, 2010 at 03:00 am

A friend sent me the following and it so funny, I just had to share. He swears it's true but even if it's not, it's good for a laugh:

Cancel your credit card before you die...

Be sure and cancel your credit cards before you die.

This is so priceless, and so, so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.

Here is the exchange:

Family Member: "I am calling to tell you she died back in January."

Citibank: "The account was never closed and the late fees and charges still apply."

Family Member: "Maybe, you should turn it over to collections."

Citibank: "Since it is two months past due, it already has been."

Family Member: "So, what will they do when they find out she is dead?"

Citibank: "Either report her account to frauds division or report her to the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?"

Citibank: "Excuse me?"

Family Member: "Did you just get what I was telling you - the part about her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor."

Supervisor gets on the phone...

Family Member: "I'm calling to tell you, she died back in January with a $0 balance."

Citibank: "The account was never closed and late fees and charges still apply."

Family Member: "You mean you want to collect from her estate?"

Citibank: (Stammer) "Are you her lawyer?"

Family Member: "No, I'm her great nephew." (Lawyer info was given)

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure." (Fax number was given)

After they get the fax...

Citibank: "Our system just isn't setup for death. I don't know what more I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. She won't care."

Citibank: "Well, the late fees and charges will still apply."

(What is wrong with these people?!?)

Family Member: "Would you like her new billing address?"

Citibank: "That might help..."

Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."

Citibank: "Sir, that's a cemetery!"

Family Member: "And what do you do with dead people on your planet???!!"


You wondered why Citi is going broke and need the feds to bail them out!!

8 Responses to “Cancel Your Credit Cards Before You Die”

  1. nmboone Says:

    I so giggled out loud at this! Thanks for sharing!

  2. LuckyRobin Says:

    Ah, Citibank. They so would. *grins*

  3. Broken Arrow Says:

    I can't imagine this being true, but it's hilarious just the same!

  4. yisave Says:

    People actually wonder why businesses are failing. No common sense!

  5. M E 2 Says:

    Sadly, this is actually more fact than fiction. I know someone whose mom had died suddenly/unexpectedly and Comcast kept billing her. (the mom) My friend had called Comcast (again) and explained that upon her mom's death she had already asked Comcast to discontinue her service. Comcast's reply to this was that if/when the bill was not paid in full, she (the mom) would be turned over to a collection agency and it could/would impact her credit score. My friends parting shot was "good luck collecting from a dead woman!"

  6. ann link Says:

    Thank you for making my day! It could be true as I experienced a declaration of death when my husband died.
    Social Security had me dead as well so I not only lost income but my Health Care was terminated. It wasn't funny for 4 months but your story is a riot.

  7. LittleMsMom Says:

    Super funny!!! Thanks for sharing!

  8. MasterPo Says:


    MasterPo really hatse Citibank. If it weren't for all those darn ATMs they would be 100% worthless.

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